# Complaints and dispute resolution

Web page: https://parkoni.com/en/streitbeilegung

Updated: 4 November 2026

## Who to contact first

For everything about your stay (arrival, handover, transfer, waiting time, your vehicle, the car park's invoice), please always contact the car park directly first. It is your contract partner and can help straight away. Its telephone number, email address and handover times are in every booking email, on your voucher and on your booking page.

## Your complaint to us

For problems with payment, with your account or with Parkoni itself, please write to us at support@parkoni.com and give your booking number (PARKONI-...). We usually reply within two working days and aim to conclude every complaint with a reasoned answer within 14 days.

If you cannot find a solution with the car park, you can also turn to us: we ask the operator and help you reach an agreement.

## Consumer arbitration

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board. Whether an operator takes part in such proceedings, you can find out from the operator.

The EU's former online dispute resolution platform was discontinued on 20 July 2025; we therefore no longer refer to it.

## Free help with cross-border questions

If the car park you booked is in a country other than your country of residence, the European Consumer Centres Network (ECC-Net) advises you free of charge. You can find your centre through [ECC-Net](https://www.eccnet.eu/contact-your-local-ecc). For Germany, this is the [European Consumer Centre Germany](https://www.evz.de).

## Courts

As a consumer, you can bring claims before the courts of the country where you live (see the [Terms](https://parkoni.com/en/agb), A 13). For cross-border claims of up to EUR 5,000, the EU has the simplified European Small Claims Procedure.

## For operators

Operators and sales partners who have complaints about Parkoni, for example about suspensions, the presentation of their offers or statements, can write to support@parkoni.com or use the partner area. We examine every complaint and reply within 14 days in text form with reasons (partner contract § 22).

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Markdown version of this page for software and AI assistants. Source: Parkoni, https://parkoni.com/en/streitbeilegung