Withdrawal and cancellation

No statutory right of withdrawal for car park bookings

When you book a car park through Parkoni, you conclude the parking contract with the operator for a fixed travel period. The operator keeps a space free for you, which it cannot give to anyone else during that time. Under Article 16(l) of Directive 2011/83/EU and the national provisions implementing it (in Germany § 312g Abs. 2 Nr. 9 BGB), there is no statutory right of withdrawal for contracts of this kind with a specific date or period.

If, in an individual case, you nevertheless have a right of withdrawal under the mandatory rules of your country, you can withdraw within 14 days of the conclusion of the contract without giving any reason, by email to support@parkoni.com; we receive the declaration on behalf of the operator. If the parking period begins within this period and you have expressly requested that the operator perform the service already, you owe compensation for the service provided up to the withdrawal.

Cancelling under the operator's conditions

Instead, you can cancel your booking at any time under the operator's cancellation conditions. Many offers can be cancelled free of charge until shortly before arrival. You can see the conditions for each offer, before you submit your booking and in your confirmation.

How to cancel: open the "Manage booking" link in your confirmation email (or your booking in your account) and choose "Cancel". Before you confirm, you see the amount you will get back. The refund goes to your original means of payment, usually within 5 to 10 working days.

If cancelling through the link does not work, contact the car park (contact details in your booking email and on your voucher). For questions about the refund to your payment method, write to us at support@parkoni.com.

Using Parkoni

Using Parkoni is free of charge and does not commit you to anything; you can stop at any time. There is no right of withdrawal for this, because you pay us no fee and we use your data only to arrange and process your booking. You can have your customer account deleted at any time.

If the operator cancels

If the operator cancels your booking or cannot provide it, it will offer you an equivalent replacement. If you do not accept the replacement, you get the full price back (see the Terms, Part B 7).